The Result
A compliance management system designed and approved by the compliance committee
The first compliance risk assessment executed, with procedures, tools, and reporting developed
Key milestones met on schedule
Successive engagement focused on implementing and executing program components
“I recommend without reservation Lynne Clyde… Her insights and communication skills were instrumental in helping us meet key milestones on schedule and with a level of professionalism that exceeded expectations.”
— President, Financial Services Company
Latest Case Studies
Redesigning a Compliance Program After Audit Findings
Financial Services Company
The Challenge
Sidelined by competing priorities, the compliance program had not kept pace with regulatory expectations, leading to audit findings. The company, subject to federal and state regulation, had significant weaknesses in both the design and execution of its program. With a new team and limited executive experience in the compliance function, it needed a framework that would stand up to regulatory scrutiny without overwhelming a lean staff or overstating the risks its products and services presented.
What RCG Did
RCG built a pragmatic compliance management system right-sized to the company’s risk profile, risk appetite, culture, and maturity. The work included designing a framework with supporting procedures and processes covering every component of the compliance program lifecycle. RCG worked through the company’s governance forums to build support, align stakeholders, and integrate the parent company’s style and expectations throughout.
Helping New Leadership Raise the Bar & Evolve the Business
Healthcare Organization
The Challenge
A well-established organization had grown steadily over decades, expanding its offerings and the people it serves, but its growth had outpaced its systems and processes. Functions grew vertically with limited horizontal connection, leaving management and the board without an enterprise view of risk. A change in leadership brought a commitment to strengthening the organization’s foundation and building a compliance function.
What RCG Did
RCG assessed the current state against future-state goals and objectives. Through interviews with each function, RCG assessed maturity against each component of the compliance program, including identifying best practices already in place across the organization. RCG used the results to design a compliance program framework aligned with the organization’s culture, risk profile, and readiness.
The Result
An implementation plan addressing the highest-priority gaps, sequenced around organizational maturity and competing priorities
An enterprise risk assessment approach designed and documented, with readiness milestones built into the plan
A second phase engaged to move from design to implementation and execution
Building Compliance into an Enterprise Technology Transformation
Financial Services Company: Follow-On Engagement
The Challenge
The organization was replacing and significantly upgrading its entire technology stack, positioning itself for growth and streamlined operations. Management had partnered with a fintech consultant to oversee the project from design through deployment, but internal subject matter experts were challenged to keep pace with the compliance deliverables. The project timeline was at risk.
What RCG Did
RCG stepped in to work alongside the fintech consultant and the client, making sure compliance requirements were built into the platform. RCG reviewed the relevant regulations and translated them into platform design: the timing of disclosure delivery, privacy considerations, and clear and conspicuous consumer language. RCG made sure the business requirements documents were accurate and integrated compliance requirements throughout, took part in design sessions to build workflows and improve the customer experience, and tested functionality against specifications.
The Result
Compliance deliverables back on track and the project timeline restored
Compliance requirements built into the platform ahead of the pilot launch
Stakeholders aligned on the approach to meeting compliance obligations
Existing processes refined and optimized, rather than legacy practices carried into new tools
